Am I Making Myself Clear?

Secrets of the World's Greatest Communicators

In Am I Making Myself Clear?, sales and communications guru Terry Felber teaches you the 10 crucial steps to get your message across every time--in business and in life.

Author:

Terry Felber

Published Year:

2008-01-01

4.1
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Am I Making Myself Clear?
Terry Felber
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Key Takeaways: Am I Making Myself Clear?

The Power of Nonverbal Communication

First, let's look at the art of unspoken language.

Felber emphasizes the importance of paying attention to these unspoken signals. He shares a story of a couple vacationing in the Far East. They wanted to order food for their poodle, so they pointed to the dog and made eating gestures. The waiter nodded, took the poodle to the kitchen, and, well, you can guess the rest. The poodle became dinner! Now, this is an extreme example, of course, but it highlights how easily miscommunication can happen when we rely solely on gestures and assumptions.

So, how can you improve your understanding of unspoken language? Start by becoming a keen observer. Pay attention to people's facial expressions, their posture, and their tone of voice. Do their nonverbal cues match their words? If not, there might be an underlying message you're missing. Try this: The next time you're in a conversation, consciously focus on the other person's body language. What are their eyes telling you? Are their arms crossed or open? Are they leaning in or pulling away? This simple act of observation can significantly enhance your understanding of the conversation.

Demosthenes, a renowned Roman orator, was once asked about the most crucial part of oratory. He answered, "Action." And when asked about the second most important? He replied, "Action," again! He understood that how you present yourself can make or break your message. This aligns with the core message of "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators".

Valuing Others: The Foundation of Strong Relationships

Next, let's dive into the art of valuing others.

Felber suggests a simple yet powerful technique: Practice empathy. Put yourself in the other person's shoes. Try to see the situation from their perspective. What are their concerns, their motivations, their fears? This doesn't mean you have to agree with them, but it does mean you strive to understand them.

Here's how you can put this into practice: The next time you're in a disagreement with someone, instead of immediately defending your own position, take a moment to consider their viewpoint. Ask yourself, "Why might they feel this way? What experiences or beliefs might be shaping their perspective?" This shift in focus can dramatically improve your communication and strengthen your relationships. This is a key takeaway from "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators".

Felber argues that one of the greatest ways to ensure your own success is to help others achieve theirs. Think about a time when someone genuinely valued your opinion or went out of their way to help you. How did that make you feel? Probably pretty great, right? When we feel valued, we're more likely to be open, engaged, and receptive to communication. "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" stresses the importance of this.

Active Listening: Beyond Hearing, Truly Understanding

Now, let's talk about the art of listening. And I mean *really* listening, not just waiting for your turn to talk.

Felber points out that most of the time, the secret to a winning conversation is hidden within the words and emotions of the person you're talking to. He encourages us to slow down, resist the urge to interrupt, and truly listen. He presents a four-step listening process: pause, look, listen, and respond.

First, pause before you react. Take a breath, give yourself a moment to process what the other person has said. Second, look at the person. Make eye contact, observe their body language. Third, listen attentively to their words, their tone, and their underlying emotions. And finally, respond thoughtfully, either by paraphrasing what you've heard or by asking clarifying questions.

You might wonder, "What if I'm naturally impatient or easily distracted?" It's a common challenge. The key is to practice mindfulness. Train yourself to be present in the moment. When your mind wanders, gently bring it back to the conversation. It takes effort, but the rewards are well worth it. Try practicing active listening in your everyday conversations. "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" provides techniques for this.

Mastering the Art of Conversation: Building Bridges with Words

Let's move on to the art of conversation.

Felber outlines several key components of a good conversation, including choosing your words carefully, developing a strong vocabulary, speaking the other person's language by asking questions, and learning to articulate well. He emphasizes the importance of avoiding profanity, as it can be a turnoff and limit your ability to connect with a wider range of people.

He also stresses the importance of protecting the other person's dignity, never correcting them publicly, even if they're sharing inaccurate information. Imagine you're at a social gathering, and someone is telling a story that you know is slightly off. Do you jump in and correct them, pointing out their errors? Probably not the best move, right? It's more likely to embarrass them and damage the relationship than to achieve anything positive.

Instead, Felber advises, let it go. Unless the inaccuracy is crucial to the conversation, it's better to prioritize the relationship over being right. Wait for a more appropriate time to address the issue privately, if necessary. Here's a practical tip: Before you speak, take a moment to consider your words. Are they respectful, constructive, and likely to promote positive communication? If not, take a breath and rephrase. This simple act of mindfulness can significantly improve the quality of your conversations. The book "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" offers many such tips.

The Power of Authenticity: Building Trust and Connection

Now, let's explore the art of authenticity.

Felber shares that people are eager to know the *real* you. He encourages us to take the risk of letting others into our world, to be vulnerable and authentic in our communication. Think about the people you admire most. Chances are, they're genuine, authentic individuals who aren't afraid to be themselves. We're drawn to authenticity because it creates a sense of trust and connection.

You might be thinking, "But what if being authentic means being vulnerable? What if people don't like the real me?" It's a valid concern. But Felber argues that the rewards of authenticity far outweigh the risks. When you're genuine, you attract people who appreciate you for who you truly are, and you build deeper, more meaningful relationships. "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" champions authenticity.

Here's a challenge: In your next conversation, make a conscious effort to be authentic. Share your genuine thoughts and feelings, even if it feels a little uncomfortable. You might be surprised at the positive response you receive. This is a core tenet of effective communication, as highlighted in "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators".

Unlocking Communication Potential with NLP

Finally, let's delve into the art of NLP, or Neurolinguistic Programming.

One key tenet of NLP is that the more specifically we define what we want, the more likely our brains are to find ways to achieve it. This applies to communication as well. If you have a clear goal for a conversation – whether it's to resolve a conflict, build a connection, or simply share information – you're more likely to achieve that goal.

Building rapport is another crucial aspect of NLP. This involves creating a sense of connection and understanding with the other person. Techniques for building rapport include mirroring body language, matching tone of voice, and using similar language patterns. "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" touches upon these concepts.

Understanding representational systems refers to recognizing how people process information – whether they're primarily visual, auditory, or kinesthetic. By tailoring your communication to their preferred system, you can enhance understanding and connection. Visual people tend to use visual words, like "see," "look," and "picture." Auditory people use words like "hear," "sound," and "listen." Kinesthetic people use words like "feel," "grasp," and "touch." "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" delves into these communication nuances.

Problem-Solving in Relationships: Fostering Harmony and Understanding

Now, let's briefly touch on the art of problem-solving.

He suggests several key principles for resolving conflicts, including avoiding blame, refraining from nagging, taking responsibility for your own actions, and seeking win-win solutions. He also recommends setting ground rules for discussions, such as agreeing to stay calm, listening respectfully, and focusing on finding solutions rather than assigning blame.

Imagine you're having a disagreement with a colleague or a family member. Instead of getting defensive or pointing fingers, try applying these principles. Take responsibility for your part in the conflict, listen actively to their perspective, and work together to find a solution that benefits everyone. "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" provides a framework for conflict resolution.

Felber emphasizes that relationships can be the source of our greatest joy or our deepest heartbreak. The art of problem-solving, he argues, is essential for developing harmonious, loving relationships. This is a crucial aspect of the teachings in "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators".

What the Book About

  • Unspoken Language: Nonverbal cues (facial expressions, posture, tone) often convey more than words. Demosthenes emphasized "Action" as the most crucial part of oratory.
  • Observational Skills: Become a keen observer of body language. Do nonverbal cues match words? Miscommunications, like the poodle story in "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators", happen with reliance on gestures and assumptions.
  • Valuing Others: Genuinely appreciate and respect others' perspectives. Felber highlights that helping others succeed ensures your own success.
  • Empathy: Practice putting yourself in others' shoes to understand their motivations and concerns.
  • Active Listening: Truly listen, don't just wait to talk. Be fully present and focus on understanding the speaker's message (verbal and nonverbal).
  • Four-Step Listening Process: Pause, look, listen, and respond thoughtfully. Practice mindfulness to combat impatience and distractions.
  • Art of Conversation: Like a delicious meal, conversations need the right ingredients. Choose words carefully, avoid profanity, and protect the other person's dignity. Book "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" provides great examples.
  • Prioritize Relationships: Avoid correcting others publicly. Prioritize the relationship over being right.
  • Authenticity: Be genuine, honest, and true to yourself. Felber in "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" encourages vulnerability and letting others into your world.
  • NLP (Neurolinguistic Programming): Explores the connection between thoughts, language, and behavior.
  • Goal Setting: Define specific goals for conversations to increase the likelihood of achieving them.
  • Building Rapport: Create connection and understanding through mirroring body language, matching tone, and using similar language patterns.
  • Representational Systems: Recognize how people process information (visual, auditory, kinesthetic) and tailor communication accordingly. "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" explains it in details.
  • Problem-Solving: Essential for harmonious relationships. Avoid blame, nagging, and take responsibility. Seek win-win solutions.
  • Nonverbal Emphasis: "Am I Making Myself Clear?" highlights the importance of nonverbal communication, impacting how messages are received.

Who Should Read the Book

  • Individuals seeking to improve their interpersonal relationships, both personal and professional.
  • People who frequently experience misunderstandings or miscommunications in their interactions.
  • Those interested in learning about the power of nonverbal communication and body language.
  • Anyone wanting to become a more effective and engaging conversationalist.
  • Individuals looking to build stronger rapport and trust with others.
  • Those curious about Neurolinguistic Programming (NLP) and its applications in communication.
  • People who want to learn how to resolve conflicts constructively and build harmonious relationships.
  • Anyone who wants to enhance their ability to connect with others on a deeper level.
  • Salespeople, managers, and leaders who need to influence and persuade others effectively.
  • Individuals striving for greater authenticity in their communication style.
  • Readers of "Am I Making Myself Clear?" will find practical advice.
  • Anyone that needs to improve their communication, should read "Am I Making Myself Clear?".

In essence, "Am I Making Myself Clear?: Secrets of the World's Greatest Communicators" by Terry Felber is for anyone who recognizes the importance of effective communication in achieving personal and professional success and building strong, meaningful relationships. The book "Am I Making Myself Clear?" is a great read.

Plot Devices

Characters

FAQ

How does [clear communication] work in [Terry Felber]'s [Am I Making Myself Clear]?

  • Clarity: The 'clear communication' is a fundamental concept, emphasizing the precise and effective exchange of information.
  • Practical Example: Using clear and concise language in everyday conversations ensures mutual understanding.
  • Psychological Benefit: Reduces misunderstandings and fosters stronger, more trusting relationships.

What are practical applications of [active listening] according to [Am I Making Myself Clear]?

  • Full Attention: 'Active listening' involves fully concentrating, understanding, responding, and remembering what is being said.
  • Workplace Application: In a business meeting, active listening helps in understanding colleagues' perspectives and making informed decisions.
  • Emotional Intelligence: Enhances empathy and strengthens interpersonal connections by validating the speaker's feelings.

How does [Am I Making Myself Clear] redefine [nonverbal cues] in modern relationships?

  • Body Language: 'Nonverbal cues' are unspoken signals like body language, facial expressions, and tone of voice that convey meaning.
  • Observational Skill: Observing a person's posture and eye contact during a presentation can reveal their confidence level.
  • Social Dynamics: Interpreting these cues accurately can improve understanding and prevent miscommunication.

In [Am I Making Myself Clear], how does [Terry Felber] describe the importance of [constructive feedback]?

  • Specific Feedback: 'Constructive feedback' is providing specific, actionable, and helpful comments to improve performance.
  • Example: Instead of saying 'good job,' say 'Your presentation was well-organized, and your points were clearly articulated.'
  • Growth Mindset: Promotes growth and development by focusing on specific behaviors and their impact.

According to [Terry Felber] in [Am I Making Myself Clear], what is the significance of [emotional intelligence] in communication?

  • Self-Awareness: 'Emotional intelligence' in communication is the ability to understand and manage one's own emotions and recognize those of others.
  • Conflict Resolution: Responding calmly to criticism instead of becoming defensive demonstrates emotional intelligence.
  • Relationship Building: Leads to more effective communication and stronger, healthier relationships.

What are some key [communication barriers] discussed in [Terry Felber]'s [Am I Making Myself Clear]?

  • Obstacles: 'Communication barriers' are obstacles that prevent effective exchange of information.
  • Examples: Language differences, cultural misunderstandings, or physical noise can all be communication barriers.
  • Improved Clarity: Identifying and overcoming these barriers improves clarity and understanding.

How does [Terry Felber] explain [assertive communication] in the context of [Am I Making Myself Clear]?

  • Respectful Expression: 'Assertive communication' is expressing one's needs and opinions clearly and respectfully, without being aggressive or passive.
  • Boundary Setting: Saying 'I understand your point, but I disagree' is an example of assertive communication.
  • Mutual Respect: Promotes healthy boundaries and mutual respect in interactions.

What role does the [power of persuasion] play in effective communication, according to [Am I Making Myself Clear] by [Terry Felber]?

  • Influence: The 'power of persuasion,' as it relates to communication, is the ability to influence others' thoughts, feelings, or actions through effective messaging.
  • Strategic Communication: Using compelling arguments and evidence to convince a team to adopt a new strategy.
  • Ethical Consideration: Ethical persuasion builds trust and collaboration, leading to positive outcomes.

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